Terms & Conditions

  1. Guests are advised to carefully see the fact-sheet before selecting a package. Once a package is selected, any change in the package is subject to management's discretion.
  2. The double room can accommodate a maximum of three persons.
  3. Meals served at the resorts will be as per the resorts menu and timings of the meals shall be clearly displayed at the conspicuous places of the resorts.
  4. The company however reserves the right to change the meal arrangement, if the circumstances make it necessary
  5. If the guests misses or refrains from availing any meal arranged by the company due to his own reasons, there would be no refund.
  6. When guest makes a request in writing at the time of booking for special meal/diet the company would make an efforts for the same, however the company shall not be held liable if the same is not provided.
  7. Guests are required to pay extra costs for any special services that are not covered in the package price offered by Nirvana Hermitage.
  8. Guests need to pay the resort directly for utilizing all such amenities / services like usage of Mini bars, Telephones, Room Service and Laundry etc.
  9. The guest needs to make request to the hotel directly for early check in / late check out . The same is at the discretion of the resort and is subject to room availability.
  10. The guests need to pay for early check in/late check out @half day charge in case of upto four hours delay and full day charge in case of upto eight hours delay directly to the resort.
  11. The company shall not be liable to any loss or damage to the persons and property of the guests arising out of force majeure, out of his own negligence or out of the negligence of any independent contractors and their employees.
  12. In any case, no liability on the part of the Company arising in any way in respect of any hotel booking shall exceed the total amount paid for the package, and shall in no case include any consequential loss or additional expense whatsoever.
  13. The rates mentioned are valid only for the mentioned period. The rates are subject to change without any notice.
  14. All the bookings are non-transferable without permission of the Hotel in case you change/cancel your travel plans due to any reason. Fresh booking will be done in case your family member/friends/colleagues wish to travel on that particular day/period.
  15. There is a compulsory dinner supplement in all the available packages for Nirvana Hermitage during Christmas / New Year period.


Refund/Cancellation Policy

Nirvana Hermitage Online Reservation Service does not charge any cancellation fee for rooms that have not been confirmed. However once your room has been confirmed, you are subject to the cancellation policies as explained below. It must be clearly understood that any changes in policies will always take precedent over the policy stated here. We will of course inform you clearly and completely if this is the case with your booking

Cancellation Charges

Except all festive period bookings for Nirvana Hermitage i.e.from 18th Dec to 6th Jan.
Cancellation policy:
  • Cancellation within 15 days prior to arrival date will have no retention on charge.
  • Cancellation within 7 days of arrival date will attract 50% of the package/applied rate retention.
  • Cancellation within 3 days of arrival date or non utilization of room would attract 100% package /applied cost as retention.

Applicable on bookings for Nirvana Hermitage during 18th Dec to 6th Jan.
Cancellation policy:
  • 21 Days before requested arrival date - Full refund.
  • Between 21 days & 7 days before requested arrival date - 50% Refund
  • Between 7 days of check in - No Refund


Administrative Charges

In case of full refund, administrative charges @ 3% of the total booking amount shall be deducted.

NOTE : You must pay very careful attention to any information we pass on to you about this matter if you think that these policies may apply to your booking.

Cancellation Procedure : Click on cancellation link & follow the procedure. Your cancellation request will be submitted after the completion of the process. The refund amount shall be calculated & informed to you as per the cancellation policy. Payments made by credit card will be reversed on the card. Payments made by all other forms will be refunded by cheque, issued within 7 working days of making the cancellation. The cheque will be mailed to you. Our utmost concern is that you get maximum refund back. Failure to do so will result in you being subject to the conditions described above; so it is imperative that you let us know as early as possible.

Extension of stay : Be sure to make your reservation for the full duration of your stay. If you do need to extend your booking, you may go to "modify" link on the website and check the availability with extended checkout date. In case there is availability of rooms your stay shall be extended once you complete the booking process. Shortening of stay : Click on “modify” link on the website and follow the procedure. Your request will be submitted after the completion of the process. The refund amount shall be calculated & informed to you as per the cancellation policy. Payments made by credit card will be reversed on the card. Payments made by all other forms will be refunded by cheque, issued within 7 working days of making the cancellation. The cheque will be mailed to you.

No Show (Non-use of reservation) : In case you do not utilize your reservation and fail to contact us to cancel it in a stipulated time period as specified above, we would not be in a position to return you any amount pertaining to your booking. The reason for this is that the room in the resort is booked in your name, and we cannot let the room be occupied by anyone else. The room is held unoccupied, until they are notified otherwise. Thus, even if you do not show up at the resort, there shall not be any refunds.


Payment Security

All payments that happen on Nirvana Hermitage site are secure. We do not capture any credit or debit card details on our site. The client for all online payments is taken to the principal payment gateway site for completion of the transaction. The credit card or debit card information is not stored in any retrieval system or storage system of Nirvana Hermitage.

Verified by Visa (VbV) is an online service designed to make Internet transactions safer by authenticating a cardholder's identity at the time of purchase. Verified by Visa software installed at a merchant website activates the cardholder interface during the authentication process.

The aim & objective of Verified by Visa is to create a level of consumer trust and confidence in online booking similar to that in the physical booking environment. It is designed to improve both cardholder and merchant confidence in Internet purchases as well as reduces disputes and fraudulent activity related to the use of Visa payment cards.
To know more visit the following URL
http://www.visa-asia.com/ap/sa/merchants/productstech/vbv_intro.shtml



Disclaimer

The information on this site is intended to be useful and informative for the customers of and members of Nirvana Hermitage. Nirvana Hermitage will use reasonable care to ensure that the information is accurate at the time it is added on the site.
Please note, however, that Nirvana Hermitage cannot guarantee the information is accurate and it shall not be liable for any losses or damage that any one may suffer as a result of relying on this information. The information may be changed by Nirvana Hermitage at any time.
Please also note that the contents of this web site do not constitute an invitation to make a purchase. Nirvana Hermitage assumes no responsibility for the contents of any other websites to which the Nirvana Hermitage website has links.
How You May Use the Web Site
The Site is for your personal non commercial use and the Information may be downloaded or printed by you solely for that purpose. This right to use the Information is a license only, not a transfer of title, and is subject to the following restrictions:
The Information may not be used for any commercial purpose or public display, performance, sale or rental
No copyright or other proprietary notices may be removed
The Information may not be transferred to another person
Software may not be interfered with in any manner
Every person downloading, reproducing or otherwise using the Information must prevent any unauthorized copying of the Information;
You will only use the Information for lawful purposes and in accordance with these Conditions.


Information

You accept that all Information provided on the Site or any other material accessed through the Site including via any Linked Web Site is general information and is not in the nature of advice.
You also accept that all of the Information is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the Information and the Site or any other material accessed through the Site including via any Linked Web Site.
Nirvana Hermitage seeks to ensure that the Information is reliable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, Nirvana Hermitage does not make or give any representation or warranty (express or implied) of any kind as to any matter relating to the Site and any Linked Web Site, including without limitation, as to merchantability, non infringement of intellectual property rights or fitness for purpose.
In particular Nirvana Hermitage does not warrant that:
The Information or any other material accessed through the Site including via any Linked Web Site is reliable, accurate or complete including, without limitation, information relating to prices and availability; or your access to Information or any other material accessed through the Site including via any Linked Web Site will be uninterrupted, timely or secure.
Nirvana Hermitage is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the Information or any other material accessed through the Site including via any Linked Web Site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material.
Nirvana Hermitage may from time to time update, modify or add to the Information, including these Conditions and absolutely reserves the right to make such changes without any obligation to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary all new Information shall be subject to these Conditions.
Nirvana Hermitage does not guarantee that the Site will operate continuously or without interruption or be error free. In addition, Nirvana Hermitage may also suspend or discontinue any aspect of the Site at any time without being liable for any direct or indirect loss as a result of such action.
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Miscellaneous

All of these Terms and Conditions shall be binding upon and inure to the benefit of the parties hereto and their respective successors and assigns. If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be modified or eliminated to the minimum extent necessary and the remaining provisions shall be enforced. These Terms and Conditions constitute the entire agreement between the parties hereto, and super cede any other agreement, promise, or practice between the parties relating to the subject matter hereto. We reserve the right to terminate your access to and ability to use our Sites (or any portion thereof), at any time (with or without notice). No waiver by either party of any right hereunder shall constitute a waiver of this or any other right.
Termination of Access
If you breach any of these Conditions your license to use the Site will terminate immediately without the necessity of any notice being served. The provisions of these Conditions excluding, limiting and disclaiming the liability of Nirvana Hermitage will nevertheless survive any such termination.
General
Nirvana Hermitage does not accept any liability for any failure by Nirvana Hermitage to comply with these Conditions where such failure is due to circumstances beyond its reasonable control. If Nirvana Hermitage waives any rights available to it under these Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
If any of these Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force. You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.
Changes to our Privacy Policy
We will inform you that our privacy policy has changed by prominently displaying a note to this effect on our Web site home page.
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